Refund Policy
Returns & Refunds
At Zewed, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Return Eligibility
- Items must be returned within 6 days of delivery.
- Products must be unused, unworn, and in their original packaging with tags attached.
- Items on sale, clearance, or purchased with a discount code are not eligible for returns or refunds.
- We do not accept returns on undergarments and accessories for hygiene reasons.
How to Initiate a Return
- Contact Us: Email our support team at support@zewed.com with your order number and reason for return.
- Approval: Once approved, we will provide return instructions.
- Shipping: Send the item back to the address provided. The return shipping cost is the customer’s responsibility.
- Inspection & Refund: Upon receiving and inspecting the item, we will process your refund within 7-10 business days.
Refund Process
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
- If your return does not meet the eligibility criteria, we reserve the right to decline the refund.
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- For a size exchange, please place a new order and return the original item.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is posted.
- If you still have not received your refund, please reach out to us at support@zewed.com.
Contact Us
For any questions related to our refund policy, feel free to contact us at support@zewed.com.
Thank you for shopping with Zewed!